The cane should not block any emergency exit or protrude into the aisle; You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in; SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. In each Agency ID, The minimum amount to be uploaded is of Rs.50 lakhs only and the maximum amount to be uploaded is Rs.10 Crore only. No Deposit Incentive or interest shall be payable by SpiceJet on the amount uploaded through Credit Card(s). They may contact the nearest FRRO/FRO through e-FRRO module for extension/conversion of their visa or grant of any consular service if they choose to do so. You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333. The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess). These will be notified separately by Ministry of Home Affairs. All such assisting devices will be carried free of charge. Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333; While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel; Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger. Spicejet share this information in a tweet. Cancel with ease, claim refund and get your money back. Passengers who booked directly with SpiceJet will be refunded within three weeks to their respective mode of payment. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner. +91 965 400 3333. For assistance with check-in or reissuance of boarding pass at the airport, a facilitation fee of INR 100 per passenger will be charged. Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. However, to have this facility extended to you an advance intimation to SpiceJet is required; Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service; If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure; Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). 2020. Enter your email address below to subscribe to our newsletter. Ans. Agency cannot charge back the uploaded amount under this arrangement. Will I get refund for bookings made during the lockdown period? — SpiceJet (@flyspicejet) April 23, 2020 On the other side, Indigo has already started the refund process a day before Spicejet announce it. Visually Impaired – vision loss to such extent where it requires additional support. © Copyright 2020 SpiceJet Limited. Ans. Bookings made for senior citizens, armed forces, unaccompanied minors and passengers with medical conditions or on a stretcher are exempted from this fee. For baggage above 15 kg, excess baggage fee of Rs.500 per kg shall be charged at the airport. The real-time flight status of SpiceJet and conditions are subject to the scheduled departure time updates directly on your,... Loss to such extent where it requires additional support with psychiatric and/ or emotional disorders shall travel. 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